Refund & Returns Policy \u2014 Lupnicing.com<\/title>\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Source+Serif+4:opsz,wght@8..60,400;8..60,600;8..60,700&family=Inter:wght@400;500;600;700&family=IBM+Plex+Mono:wght@500&display=swap\" rel=\"stylesheet\">\r\n<style>\r\n :root{\r\n --ink: #16233F;\r\n --ink-soft: #2C3B5C;\r\n --paper: #F7F5F0;\r\n --paper-raised: #FFFFFF;\r\n --teal: #2F6E64;\r\n --teal-soft: #E4EEEC;\r\n --gold: #A97B3F;\r\n --gold-soft: #F1E6D3;\r\n --line: #DAD5C8;\r\n --muted: #6B6458;\r\n --danger: #9A4B3E;\r\n --danger-soft: #F3E4E0;\r\n --radius: 3px;\r\n --backdrop: #0F1B2E;\r\n }\r\n \r\n *{box-sizing:border-box;}\r\n html{scroll-behavior:smooth;}\r\n body{\r\n margin:0;\r\n background:\r\n radial-gradient(1100px 480px at 15% -10%, rgba(47,110,100,0.35), transparent 60%),\r\n radial-gradient(900px 500px at 100% 0%, rgba(169,123,63,0.18), transparent 55%),\r\n var(--backdrop);\r\n 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var(--line);\r\n background:var(--paper-raised);\r\n }\r\n .masthead-inner{\r\n max-width:1120px;\r\n margin:0 auto;\r\n padding:28px clamp(20px,4vw,56px) 0;\r\n display:flex;\r\n justify-content:space-between;\r\n align-items:flex-start;\r\n flex-wrap:wrap;\r\n gap:16px;\r\n }\r\n .brand{\r\n font-family:'IBM Plex Mono', monospace;\r\n font-weight:500;\r\n font-size:15px;\r\n letter-spacing:0.02em;\r\n color:var(--ink);\r\n }\r\n .brand span{color:var(--teal);}\r\n .doc-meta{\r\n text-align:right;\r\n font-size:12px;\r\n color:var(--muted);\r\n font-family:'IBM Plex Mono', monospace;\r\n }\r\n \r\n .hero{\r\n max-width:1120px;\r\n margin:0 auto;\r\n padding:18px clamp(20px,4vw,56px) 40px;\r\n }\r\n .hero h1{\r\n font-size:clamp(32px,4.4vw,52px);\r\n font-weight:600;\r\n margin-top:10px;\r\n max-width:14ch;\r\n }\r\n .hero p.lede{\r\n max-width:60ch;\r\n margin-top:16px;\r\n font-size:17px;\r\n color:var(--ink-soft);\r\n }\r\n \r\n \/* ---------- At-a-glance strip (signature element) ---------- *\/\r\n .glance{\r\n max-width:1120px;\r\n margin:0 auto 8px;\r\n padding:0 clamp(20px,4vw,56px);\r\n }\r\n .glance-grid{\r\n display:grid;\r\n grid-template-columns:repeat(4,1fr);\r\n border:1px solid var(--line);\r\n border-radius:var(--radius);\r\n overflow:hidden;\r\n background:var(--paper-raised);\r\n }\r\n .glance-cell{\r\n padding:22px 20px;\r\n border-left:1px solid var(--line);\r\n }\r\n .glance-cell:first-child{border-left:none;}\r\n .glance-label{\r\n font-family:'IBM Plex Mono', monospace;\r\n font-size:10.5px;\r\n letter-spacing:0.1em;\r\n text-transform:uppercase;\r\n color:var(--muted);\r\n margin-bottom:8px;\r\n }\r\n .glance-value{\r\n font-family:'Source Serif 4', serif;\r\n font-size:22px;\r\n font-weight:600;\r\n color:var(--ink);\r\n line-height:1.25;\r\n }\r\n .glance-value small{\r\n display:block;\r\n font-family:'Inter',sans-serif;\r\n font-size:12.5px;\r\n font-weight:400;\r\n color:var(--muted);\r\n margin-top:4px;\r\n }\r\n \r\n \/* ---------- Body layout ---------- *\/\r\n .doc-body{\r\n max-width:1120px;\r\n margin:56px auto 0;\r\n padding:0 clamp(20px,4vw,56px) 100px;\r\n display:grid;\r\n grid-template-columns:230px 1fr;\r\n gap:64px;\r\n }\r\n \r\n \/* TOC *\/\r\n .toc{\r\n position:sticky;\r\n top:28px;\r\n align-self:start;\r\n }\r\n .toc-title{\r\n font-family:'IBM Plex Mono', monospace;\r\n font-size:11px;\r\n letter-spacing:0.12em;\r\n text-transform:uppercase;\r\n color:var(--muted);\r\n margin-bottom:14px;\r\n }\r\n .toc ol{\r\n list-style:none;\r\n margin:0;\r\n padding:0;\r\n border-left:1px solid var(--line);\r\n }\r\n .toc li{margin:0;}\r\n .toc a{\r\n display:block;\r\n padding:9px 0 9px 16px;\r\n font-size:13.5px;\r\n color:var(--ink-soft);\r\n text-decoration:none;\r\n border-left:2px solid transparent;\r\n margin-left:-1px;\r\n transition:color .15s ease, border-color .15s ease;\r\n }\r\n .toc a:hover, .toc a.active{\r\n color:var(--teal);\r\n border-left-color:var(--teal);\r\n }\r\n .toc .num{\r\n font-family:'IBM Plex Mono', monospace;\r\n color:var(--muted);\r\n margin-right:8px;\r\n font-size:12px;\r\n }\r\n \r\n \/* Sections *\/\r\n section.policy-section{\r\n padding-top:8px;\r\n margin-bottom:52px;\r\n scroll-margin-top:28px;\r\n }\r\n section.policy-section:first-of-type{padding-top:0;}\r\n .section-head{\r\n display:flex;\r\n align-items:baseline;\r\n gap:14px;\r\n padding-bottom:14px;\r\n border-bottom:1px solid var(--line);\r\n margin-bottom:20px;\r\n }\r\n .section-num{\r\n font-family:'IBM Plex Mono', monospace;\r\n font-size:13px;\r\n color:var(--teal);\r\n font-weight:500;\r\n }\r\n .section-head h2{\r\n font-size:23px;\r\n font-weight:600;\r\n }\r\n \r\n section.policy-section p{\r\n margin:0 0 14px;\r\n color:var(--ink-soft);\r\n font-size:15.5px;\r\n max-width:70ch;\r\n }\r\n section.policy-section ul, section.policy-section ol.steps{\r\n margin:0 0 14px;\r\n padding-left:0;\r\n list-style:none;\r\n max-width:70ch;\r\n }\r\n section.policy-section ul li{\r\n position:relative;\r\n padding-left:20px;\r\n margin-bottom:10px;\r\n font-size:15.5px;\r\n color:var(--ink-soft);\r\n }\r\n section.policy-section ul li::before{\r\n content:\"\";\r\n position:absolute;\r\n left:0;\r\n top:9px;\r\n width:6px;\r\n height:6px;\r\n background:var(--gold);\r\n border-radius:1px;\r\n }\r\n \r\n ol.steps{counter-reset:step;}\r\n ol.steps li{\r\n counter-increment:step;\r\n position:relative;\r\n padding-left:34px;\r\n margin-bottom:14px;\r\n font-size:15.5px;\r\n color:var(--ink-soft);\r\n }\r\n ol.steps li::before{\r\n content:counter(step);\r\n position:absolute;\r\n left:0;\r\n top:0;\r\n width:22px;\r\n height:22px;\r\n border:1px solid var(--teal);\r\n color:var(--teal);\r\n border-radius:50%;\r\n font-family:'IBM Plex Mono', monospace;\r\n font-size:11.5px;\r\n display:flex;\r\n align-items:center;\r\n justify-content:center;\r\n }\r\n \r\n .callout{\r\n border-left:3px solid var(--teal);\r\n background:var(--teal-soft);\r\n padding:14px 18px;\r\n border-radius:0 var(--radius) var(--radius) 0;\r\n font-size:14.5px;\r\n color:var(--ink-soft);\r\n margin:18px 0;\r\n max-width:70ch;\r\n }\r\n .callout strong{color:var(--ink);}\r\n \r\n .callout.warn{\r\n border-left-color:var(--danger);\r\n background:var(--danger-soft);\r\n }\r\n \r\n .exclusion-note{\r\n font-family:'IBM Plex Mono', monospace;\r\n font-size:12px;\r\n color:var(--muted);\r\n border-top:1px dashed var(--line);\r\n padding-top:12px;\r\n margin-top:6px;\r\n max-width:70ch;\r\n }\r\n \r\n .contact-card{\r\n background:var(--ink);\r\n color:#EDE9DE;\r\n border-radius:var(--radius);\r\n padding:34px clamp(24px,4vw,44px);\r\n display:grid;\r\n grid-template-columns:1.2fr 1fr;\r\n gap:32px;\r\n align-items:center;\r\n }\r\n .contact-card h2{color:#fff;font-size:22px;}\r\n .contact-card p{color:#C9CAD6;font-size:14.5px;margin-top:8px;max-width:44ch;}\r\n .contact-list{list-style:none;margin:0;padding:0;font-family:'IBM Plex Mono', monospace;font-size:13.5px;}\r\n .contact-list li{\r\n padding:10px 0;\r\n border-top:1px solid rgba(255,255,255,0.14);\r\n display:flex;\r\n justify-content:space-between;\r\n gap:12px;\r\n color:#EDE9DE;\r\n }\r\n .contact-list li:first-child{border-top:none;}\r\n .contact-list span.k{color:#8B93AE;}\r\n \r\n footer.doc-footer{\r\n max-width:1120px;\r\n margin:0 auto;\r\n padding:28px clamp(20px,4vw,56px) 48px;\r\n font-size:12px;\r\n color:var(--muted);\r\n border-top:1px solid var(--line);\r\n }\r\n \r\n [data-fillme]{\r\n background:var(--gold-soft);\r\n border-bottom:1px dashed var(--gold);\r\n padding:0 3px;\r\n color:var(--ink);\r\n font-style:normal;\r\n }\r\n \r\n @media (max-width: 860px){\r\n .doc-body{grid-template-columns:1fr;gap:24px;}\r\n .toc{position:static;padding-bottom:24px;border-bottom:1px solid var(--line);margin-bottom:8px;}\r\n .glance-grid{grid-template-columns:repeat(2,1fr);}\r\n .glance-cell:nth-child(3){border-left:none;}\r\n .glance-cell:nth-child(3),.glance-cell:nth-child(4){border-top:1px solid var(--line);}\r\n .contact-card{grid-template-columns:1fr;}\r\n }\r\n \r\n @media (prefers-reduced-motion: reduce){\r\n html{scroll-behavior:auto;}\r\n }\r\n<\/style>\r\n<\/head>\r\n<body>\r\n \r\n<div class=\"paper-sheet\">\r\n<div class=\"masthead\">\r\n <div class=\"masthead-inner\">\r\n <div class=\"brand\">LUPNICING<span>.com<\/span><\/div>\r\n <div class=\"doc-meta\">\r\n Policy document \u00b7 Ref. RP-01<br>\r\n Effective <span data-fillme>[Date]<\/span>\r\n <\/div>\r\n <\/div>\r\n <div class=\"hero\">\r\n <div class=\"eyebrow\">Customer Policy<\/div>\r\n <h1>Refund & Returns Policy<\/h1>\r\n <p class=\"lede\">This page explains, in plain terms, when you can return an item, how long you have to decide, and who pays for shipping. If anything is unclear, our team is one message away.<\/p>\r\n <\/div>\r\n<\/div>\r\n \r\n<div class=\"glance\">\r\n <div class=\"glance-grid\">\r\n <div class=\"glance-cell\">\r\n <div class=\"glance-label\">Withdrawal window<\/div>\r\n <div class=\"glance-value\">14 days<small>from delivery, no reason needed<\/small><\/div>\r\n <\/div>\r\n <div class=\"glance-cell\">\r\n <div class=\"glance-label\">Return shipping<\/div>\r\n <div class=\"glance-value\">You pay<small>free if item is faulty or wrong<\/small><\/div>\r\n <\/div>\r\n <div class=\"glance-cell\">\r\n <div class=\"glance-label\">Refund issued<\/div>\r\n <div class=\"glance-value\">\u2264 14 days<small>after we receive the item<\/small><\/div>\r\n <\/div>\r\n <div class=\"glance-cell\">\r\n <div class=\"glance-label\">Refund method<\/div>\r\n <div class=\"glance-value\">Original payment<small>same method you paid with<\/small><\/div>\r\n <\/div>\r\n <\/div>\r\n<\/div>\r\n \r\n<div class=\"doc-body\">\r\n \r\n <nav class=\"toc\" aria-label=\"Table of contents\">\r\n <div class=\"toc-title\">On this page<\/div>\r\n <ol>\r\n <li><a href=\"#withdrawal\"><span class=\"num\">01<\/span>Right of withdrawal<\/a><\/li>\r\n <li><a href=\"#eligibility\"><span class=\"num\">02<\/span>Eligibility conditions<\/a><\/li>\r\n <li><a href=\"#exclusions\"><span class=\"num\">03<\/span>Non-returnable items<\/a><\/li>\r\n <li><a href=\"#shipping\"><span class=\"num\">04<\/span>Return shipping costs<\/a><\/li>\r\n <li><a href=\"#howto\"><span class=\"num\">05<\/span>How to request a refund<\/a><\/li>\r\n <li><a href=\"#timing\"><span class=\"num\">06<\/span>Refund timing & method<\/a><\/li>\r\n <li><a href=\"#faulty\"><span class=\"num\">07<\/span>Faulty or incorrect items<\/a><\/li>\r\n <li><a href=\"#contact\"><span class=\"num\">08<\/span>Contact us<\/a><\/li>\r\n <\/ol>\r\n <\/nav>\r\n \r\n <div class=\"content\">\r\n \r\n <section class=\"policy-section\" id=\"withdrawal\">\r\n <div class=\"section-head\">\r\n <span class=\"section-num\">01<\/span>\r\n <h2>Right of withdrawal<\/h2>\r\n <\/div>\r\n <p>As an online shopper, you have <strong>14 calendar days<\/strong> from the day you receive your order to change your mind \u2014 no explanation required, and no penalty applied.<\/p>\r\n <ul>\r\n <li>The 14-day period starts on the day you (or someone you designate) receive the parcel.<\/li>\r\n <li>If your order is delivered in several shipments, the period starts from the receipt of the last item.<\/li>\r\n <li>To use this right, simply let us know before the period ends (see Section 5, \"How to request a refund\").<\/li>\r\n <\/ul>\r\n <div class=\"callout\">\r\n <strong>Note:<\/strong> once you've notified us within the 14-day window, you then have <strong>14 more days<\/strong> to physically send the item back to us.\r\n <\/div>\r\n <\/section>\r\n \r\n <section class=\"policy-section\" id=\"eligibility\">\r\n <div class=\"section-head\">\r\n <span class=\"section-num\">02<\/span>\r\n <h2>Eligibility conditions<\/h2>\r\n <\/div>\r\n <p>To qualify for a refund, your item needs to meet the following conditions:<\/p>\r\n <ul>\r\n <li>Returned within <strong>14 days<\/strong> of your withdrawal request.<\/li>\r\n <li>Unused, unworn, and unwashed \u2014 in the same condition you received it.<\/li>\r\n <li>Returned in its <strong>original packaging<\/strong>, with tags and any accessories included.<\/li>\r\n <li>Accompanied by a <strong>proof of purchase<\/strong> (order number or invoice).<\/li>\r\n <\/ul>\r\n <div class=\"callout warn\">\r\n Items returned incomplete, damaged, soiled, or altered may receive a partial refund, or the return may be declined.\r\n <\/div>\r\n <\/section>\r\n \r\n <section class=\"policy-section\" id=\"exclusions\">\r\n <div class=\"section-head\">\r\n <span class=\"section-num\">03<\/span>\r\n <h2>Non-returnable items<\/h2>\r\n <\/div>\r\n <p>For hygiene, personalisation, or product-type reasons, the following items cannot be returned under the withdrawal right:<\/p>\r\n <ul>\r\n <li><strong>Custom-made or personalised products<\/strong>, made to your specifications.<\/li>\r\n <li>Items <strong>unsealed after delivery<\/strong> that cannot be resold for health or hygiene reasons (underwear, cosmetics, personal-care items, etc.).<\/li>\r\n <li><strong>Gift cards<\/strong> and store credit vouchers.<\/li>\r\n <li><strong>Digital content<\/strong> supplied on a non-physical medium once download or streaming has started with your consent.<\/li>\r\n <li>Items marked as <strong>final sale or clearance<\/strong>, unless otherwise stated on the product page.<\/li>\r\n <\/ul>\r\n <p class=\"exclusion-note\">This list should be adjusted to match the actual product categories sold on Lupnicing.com.<\/p>\r\n <\/section>\r\n \r\n <section class=\"policy-section\" id=\"shipping\">\r\n <div class=\"section-head\">\r\n <span class=\"section-num\">04<\/span>\r\n <h2>Return shipping costs<\/h2>\r\n <\/div>\r\n <ul>\r\n <li><strong>Standard return (change of mind):<\/strong> return shipping is paid by the customer, unless stated otherwise at checkout.<\/li>\r\n <li><strong>Faulty, incorrect, or our error:<\/strong> return shipping is <strong>fully covered by Lupnicing.com<\/strong>. We'll provide a prepaid return label.<\/li>\r\n <\/ul>\r\n <div class=\"callout\">\r\n We recommend using a trackable shipping method. Lupnicing.com cannot be held responsible for return parcels lost in transit.\r\n <\/div>\r\n <\/section>\r\n \r\n <section class=\"policy-section\" id=\"howto\">\r\n <div class=\"section-head\">\r\n <span class=\"section-num\">05<\/span>\r\n <h2>How to request a refund<\/h2>\r\n <\/div>\r\n <ol class=\"steps\">\r\n <li>Contact our customer service at <span data-fillme>[support email]<\/span> or via the form on our site, with your order number and the reason for return.<\/li>\r\n <li>You'll receive a confirmation along with return instructions (address, prepaid label if applicable).<\/li>\r\n <li>Send the item(s) back within 14 days of your request.<\/li>\r\n <li>Once we receive and inspect the item, your refund will be processed.<\/li>\r\n <\/ol>\r\n <\/section>\r\n \r\n <section class=\"policy-section\" id=\"timing\">\r\n <div class=\"section-head\">\r\n <span class=\"section-num\">06<\/span>\r\n <h2>Refund timing & method<\/h2>\r\n <\/div>\r\n <ul>\r\n <li>Refunds are issued within a maximum of <strong>14 days<\/strong> after we receive the returned item (or proof of shipment, if it reaches us before the parcel).<\/li>\r\n <li>Refunds are made via the <strong>same payment method<\/strong> used for the original purchase, unless you explicitly agree to another method.<\/li>\r\n <li>The refund covers the product price plus <strong>standard delivery costs<\/strong>. If you chose a more expensive delivery option, only the equivalent of the standard rate is refunded.<\/li>\r\n <\/ul>\r\n <\/section>\r\n \r\n <section class=\"policy-section\" id=\"faulty\">\r\n <div class=\"section-head\">\r\n <span class=\"section-num\">07<\/span>\r\n <h2>Faulty or incorrect items<\/h2>\r\n <\/div>\r\n <p>If you receive an item that is damaged, faulty, or different from what you ordered, contact us as soon as possible with supporting photos. Depending on your preference, we'll offer:<\/p>\r\n <ul>\r\n <li>A full refund, or<\/li>\r\n <li>An exchange, or<\/li>\r\n <li>A repair, where applicable.<\/li>\r\n <\/ul>\r\n <p>None of these options come with any cost to you.<\/p>\r\n <\/section>\r\n \r\n <section class=\"policy-section\" id=\"contact\">\r\n <div class=\"section-head\">\r\n <span class=\"section-num\">08<\/span>\r\n <h2>Contact us<\/h2>\r\n <\/div>\r\n <div class=\"contact-card\">\r\n <div>\r\n <h2>Questions about a return?<\/h2>\r\n <p>Our team is happy to help \u2014 whether it's tracking a refund, checking eligibility, or sorting out a faulty item.<\/p>\r\n <\/div>\r\n <ul class=\"contact-list\">\r\n <li><span class=\"k\">Email<\/span> <span data-fillme>[support email]<\/span><\/li>\r\n <li><span class=\"k\">Phone<\/span> <span data-fillme>[phone number]<\/span><\/li>\r\n <li><span class=\"k\">Hours<\/span> <span data-fillme>[support hours]<\/span><\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/section>\r\n \r\n <\/div>\r\n<\/div>\r\n \r\n<footer class=\"doc-footer\">\r\n This policy applies without prejudice to your statutory rights as a consumer, which remain fully applicable. Lupnicing.com reserves the right to update this policy; the version published on this page is the one in effect.\r\n<\/footer>\r\n<\/div>\r\n \r\n<\/body>\r\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Refund policy lupnicing \u00b7 HTML Refund & Returns Policy \u2014 Lupnicing.com LUPNICING.com Policy document \u00b7 Ref. 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\n\t\t\t\t\t\r\nRefund policy lupnicing \u00b7 HTML\r\n\r\n\r\n\r\n\r\n\r\nRefund & Returns Policy \u2014 Lupnicing.com<\/title>\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Source+Serif+4:opsz,wght@8..60,400;8..60,600;8..60,700&family=Inter:wght@400;500;600;700&family=IBM+Plex+Mono:wght@500&display=swap\" rel=\"stylesheet\">\r\n<style>\r\n :root{\r\n --ink: #16233F;\r\n --ink-soft: #2C3B5C;\r\n --paper: #F7F5F0;\r\n --paper-raised: #FFFFFF;\r\n --teal: #2F6E64;\r\n --teal-soft: #E4EEEC;\r\n --gold: #A97B3F;\r\n --gold-soft: #F1E6D3;\r\n --line: #DAD5C8;\r\n --muted: #6B6458;\r\n --danger: #9A4B3E;\r\n --danger-soft: #F3E4E0;\r\n --radius: 3px;\r\n --backdrop: #0F1B2E;\r\n }\r\n \r\n *{box-sizing:border-box;}\r\n html{scroll-behavior:smooth;}\r\n body{\r\n margin:0;\r\n background:\r\n radial-gradient(1100px 480px at 15% -10%, rgba(47,110,100,0.35), transparent 60%),\r\n radial-gradient(900px 500px at 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.glance-cell:nth-child(3){border-left:none;}\r\n .glance-cell:nth-child(3),.glance-cell:nth-child(4){border-top:1px solid var(--line);}\r\n .contact-card{grid-template-columns:1fr;}\r\n }\r\n \r\n @media (prefers-reduced-motion: reduce){\r\n html{scroll-behavior:auto;}\r\n }\r\n<\/style>\r\n<\/head>\r\n<body>\r\n \r\n<div class=\"paper-sheet\">\r\n<div class=\"masthead\">\r\n <div class=\"masthead-inner\">\r\n <div class=\"brand\">LUPNICING<span>.com<\/span><\/div>\r\n <div class=\"doc-meta\">\r\n Policy document \u00b7 Ref. RP-01<br>\r\n Effective <span data-fillme>[Date]<\/span>\r\n <\/div>\r\n <\/div>\r\n <div class=\"hero\">\r\n <div class=\"eyebrow\">Customer Policy<\/div>\r\n <h1>Refund & Returns Policy<\/h1>\r\n <p class=\"lede\">This page explains, in plain terms, when you can return an item, how long you have to decide, and who pays for shipping. If anything is unclear, our team is one message away.<\/p>\r\n <\/div>\r\n<\/div>\r\n \r\n<div class=\"glance\">\r\n <div class=\"glance-grid\">\r\n <div class=\"glance-cell\">\r\n <div class=\"glance-label\">Withdrawal window<\/div>\r\n <div class=\"glance-value\">14 days<small>from delivery, no reason needed<\/small><\/div>\r\n <\/div>\r\n <div class=\"glance-cell\">\r\n <div class=\"glance-label\">Return shipping<\/div>\r\n <div class=\"glance-value\">You pay<small>free if item is faulty or wrong<\/small><\/div>\r\n <\/div>\r\n <div class=\"glance-cell\">\r\n <div class=\"glance-label\">Refund issued<\/div>\r\n <div class=\"glance-value\">\u2264 14 days<small>after we receive the item<\/small><\/div>\r\n <\/div>\r\n <div class=\"glance-cell\">\r\n <div class=\"glance-label\">Refund method<\/div>\r\n <div class=\"glance-value\">Original payment<small>same method you paid with<\/small><\/div>\r\n <\/div>\r\n <\/div>\r\n<\/div>\r\n \r\n<div class=\"doc-body\">\r\n \r\n <nav class=\"toc\" aria-label=\"Table of contents\">\r\n <div class=\"toc-title\">On this page<\/div>\r\n <ol>\r\n <li><a href=\"#withdrawal\"><span class=\"num\">01<\/span>Right of withdrawal<\/a><\/li>\r\n <li><a href=\"#eligibility\"><span class=\"num\">02<\/span>Eligibility conditions<\/a><\/li>\r\n <li><a href=\"#exclusions\"><span class=\"num\">03<\/span>Non-returnable items<\/a><\/li>\r\n <li><a href=\"#shipping\"><span class=\"num\">04<\/span>Return shipping costs<\/a><\/li>\r\n <li><a href=\"#howto\"><span class=\"num\">05<\/span>How to request a refund<\/a><\/li>\r\n <li><a href=\"#timing\"><span class=\"num\">06<\/span>Refund timing & method<\/a><\/li>\r\n <li><a href=\"#faulty\"><span class=\"num\">07<\/span>Faulty or incorrect items<\/a><\/li>\r\n <li><a href=\"#contact\"><span class=\"num\">08<\/span>Contact us<\/a><\/li>\r\n <\/ol>\r\n <\/nav>\r\n \r\n <div class=\"content\">\r\n \r\n <section class=\"policy-section\" id=\"withdrawal\">\r\n <div class=\"section-head\">\r\n <span class=\"section-num\">01<\/span>\r\n <h2>Right of withdrawal<\/h2>\r\n <\/div>\r\n <p>As an online shopper, you have <strong>14 calendar days<\/strong> from the day you receive your order to change your mind \u2014 no explanation required, and no penalty applied.<\/p>\r\n <ul>\r\n <li>The 14-day period starts on the day you (or someone you designate) receive the parcel.<\/li>\r\n <li>If your order is delivered in several shipments, the period starts from the receipt of the last item.<\/li>\r\n <li>To use this right, simply let us know before the period ends (see Section 5, \"How to request a refund\").<\/li>\r\n <\/ul>\r\n <div class=\"callout\">\r\n <strong>Note:<\/strong> once you've notified us within the 14-day window, you then have <strong>14 more days<\/strong> to physically send the item back to us.\r\n <\/div>\r\n <\/section>\r\n \r\n <section class=\"policy-section\" id=\"eligibility\">\r\n <div class=\"section-head\">\r\n <span class=\"section-num\">02<\/span>\r\n <h2>Eligibility conditions<\/h2>\r\n <\/div>\r\n <p>To qualify for a refund, your item needs to meet the following conditions:<\/p>\r\n <ul>\r\n <li>Returned within <strong>14 days<\/strong> of your withdrawal request.<\/li>\r\n <li>Unused, unworn, and unwashed \u2014 in the same condition you received it.<\/li>\r\n <li>Returned in its <strong>original packaging<\/strong>, with tags and any accessories included.<\/li>\r\n <li>Accompanied by a <strong>proof of purchase<\/strong> (order number or invoice).<\/li>\r\n <\/ul>\r\n <div class=\"callout warn\">\r\n Items returned incomplete, damaged, soiled, or altered may receive a partial refund, or the return may be declined.\r\n <\/div>\r\n <\/section>\r\n \r\n <section class=\"policy-section\" id=\"exclusions\">\r\n <div class=\"section-head\">\r\n <span class=\"section-num\">03<\/span>\r\n <h2>Non-returnable items<\/h2>\r\n <\/div>\r\n <p>For hygiene, personalisation, or product-type reasons, the following items cannot be returned under the withdrawal right:<\/p>\r\n <ul>\r\n <li><strong>Custom-made or personalised products<\/strong>, made to your specifications.<\/li>\r\n <li>Items <strong>unsealed after delivery<\/strong> that cannot be resold for health or hygiene reasons (underwear, cosmetics, personal-care items, etc.).<\/li>\r\n <li><strong>Gift cards<\/strong> and store credit vouchers.<\/li>\r\n <li><strong>Digital content<\/strong> supplied on a non-physical medium once download or streaming has started with your consent.<\/li>\r\n <li>Items marked as <strong>final sale or clearance<\/strong>, unless otherwise stated on the product page.<\/li>\r\n <\/ul>\r\n <p class=\"exclusion-note\">This list should be adjusted to match the actual product categories sold on Lupnicing.com.<\/p>\r\n <\/section>\r\n \r\n <section class=\"policy-section\" id=\"shipping\">\r\n <div class=\"section-head\">\r\n <span class=\"section-num\">04<\/span>\r\n <h2>Return shipping costs<\/h2>\r\n <\/div>\r\n <ul>\r\n <li><strong>Standard return (change of mind):<\/strong> return shipping is paid by the customer, unless stated otherwise at checkout.<\/li>\r\n <li><strong>Faulty, incorrect, or our error:<\/strong> return shipping is <strong>fully covered by Lupnicing.com<\/strong>. We'll provide a prepaid return label.<\/li>\r\n <\/ul>\r\n <div class=\"callout\">\r\n We recommend using a trackable shipping method. Lupnicing.com cannot be held responsible for return parcels lost in transit.\r\n <\/div>\r\n <\/section>\r\n \r\n <section class=\"policy-section\" id=\"howto\">\r\n <div class=\"section-head\">\r\n <span class=\"section-num\">05<\/span>\r\n <h2>How to request a refund<\/h2>\r\n <\/div>\r\n <ol class=\"steps\">\r\n <li>Contact our customer service at <span data-fillme>[support email]<\/span> or via the form on our site, with your order number and the reason for return.<\/li>\r\n <li>You'll receive a confirmation along with return instructions (address, prepaid label if applicable).<\/li>\r\n <li>Send the item(s) back within 14 days of your request.<\/li>\r\n <li>Once we receive and inspect the item, your refund will be processed.<\/li>\r\n <\/ol>\r\n <\/section>\r\n \r\n <section class=\"policy-section\" id=\"timing\">\r\n <div class=\"section-head\">\r\n <span class=\"section-num\">06<\/span>\r\n <h2>Refund timing & method<\/h2>\r\n <\/div>\r\n <ul>\r\n <li>Refunds are issued within a maximum of <strong>14 days<\/strong> after we receive the returned item (or proof of shipment, if it reaches us before the parcel).<\/li>\r\n <li>Refunds are made via the <strong>same payment method<\/strong> used for the original purchase, unless you explicitly agree to another method.<\/li>\r\n <li>The refund covers the product price plus <strong>standard delivery costs<\/strong>. If you chose a more expensive delivery option, only the equivalent of the standard rate is refunded.<\/li>\r\n <\/ul>\r\n <\/section>\r\n \r\n <section class=\"policy-section\" id=\"faulty\">\r\n <div class=\"section-head\">\r\n <span class=\"section-num\">07<\/span>\r\n <h2>Faulty or incorrect items<\/h2>\r\n <\/div>\r\n <p>If you receive an item that is damaged, faulty, or different from what you ordered, contact us as soon as possible with supporting photos. Depending on your preference, we'll offer:<\/p>\r\n <ul>\r\n <li>A full refund, or<\/li>\r\n <li>An exchange, or<\/li>\r\n <li>A repair, where applicable.<\/li>\r\n <\/ul>\r\n <p>None of these options come with any cost to you.<\/p>\r\n <\/section>\r\n \r\n <section class=\"policy-section\" id=\"contact\">\r\n <div class=\"section-head\">\r\n <span class=\"section-num\">08<\/span>\r\n <h2>Contact us<\/h2>\r\n <\/div>\r\n <div class=\"contact-card\">\r\n <div>\r\n <h2>Questions about a return?<\/h2>\r\n <p>Our team is happy to help \u2014 whether it's tracking a refund, checking eligibility, or sorting out a faulty item.<\/p>\r\n <\/div>\r\n <ul class=\"contact-list\">\r\n <li><span class=\"k\">Email<\/span> <span data-fillme>[support email]<\/span><\/li>\r\n <li><span class=\"k\">Phone<\/span> <span data-fillme>[phone number]<\/span><\/li>\r\n <li><span class=\"k\">Hours<\/span> <span data-fillme>[support hours]<\/span><\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/section>\r\n \r\n <\/div>\r\n<\/div>\r\n \r\n<footer class=\"doc-footer\">\r\n This policy applies without prejudice to your statutory rights as a consumer, which remain fully applicable. Lupnicing.com reserves the right to update this policy; the version published on this page is the one in effect.\r\n<\/footer>\r\n<\/div>\r\n \r\n<\/body>\r\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Refund policy lupnicing \u00b7 HTML Refund & Returns Policy \u2014 Lupnicing.com LUPNICING.com Policy document \u00b7 Ref. RP-01 Effective [Date] Customer […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1760","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t<meta name=\"description\" content=\"Refund policy lupnicing \u00b7 HTML Refund & Returns Policy \u2014 Lupnicing.com LUPNICING.com Policy document \u00b7 Ref. 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